I came across a problem when downloading individual videos onto my phone. Troubleshooting video downloads from Google Photos Access the link from your phone using WiFi and download your data.ĭepending on how much data you have backed up to Google Drive, this could take a while.Choose how you want to receive your download and have Google send the link.Select all the elements from the page you want to download.Follow this link to Google Takeout and log in if prompted.It’s a neat feature that lets you download everything to your phone. While you can do that individually from Google Drive, you can also use Google Takeout. If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.If, like me, you have an Android phone and have just factory reset it, you’re going to want to download your contacts, files, photos, videos and more. Seeing pictures that are not my photos in OneDrive Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Troubleshoot OneDrive for iOS app problems Manually upload files or photos to OneDrive in iOS Upload HEIF and HEVC photos and videos to OneDrive To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage.

OneDrive cannot upload photos optimized for iCloud. If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away).Ĭonnect to Wi-Fi.

Apple recommends that customers leave the OneDrive app running in the background. Learn how to turn Low Power Mode on/off.Įnable/disable Background App Refresh in the iOS settings: Settings > Scroll down to our app > toggle on/off Background App Refresh.ĭon't close the app.

iOS won't let OneDrive backup your photos if the battery is less than 20%.Įnsure your device is not in Low Power Mode. If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:Ĭonnect your charger. Note: To conserve battery life, iOS may go to 'sleep' during a large camera upload, making the upload take a long time.

Save videos from drive to iphone